At Spreedle, customer satisfaction is our top priority. We understand that purchasing a vehicle is a significant decision, and we want to ensure you are completely satisfied with your purchase. Below is our comprehensive refund policy:
New Vehicles
- Returns: New vehicles may be returned within 7 days of the purchase date for a full refund, provided the vehicle has not been driven more than 500 miles and is in the same condition as when purchased.
- Inspection: A thorough inspection will be conducted upon return. The vehicle must be free from damage, wear and tear, and modifications.
- Documentation: All original documentation, including the sales receipt, title, and any included accessories, must be returned.
Pre-Owned Vehicles
- Returns: Pre-owned vehicles may be returned within 7 days of the purchase date for a full refund, provided the vehicle has not been driven more than 300 miles and is in the same condition as when purchased.
- Inspection: A comprehensive inspection will be performed to ensure the vehicle is in the same condition as at the time of sale.
- Documentation: All original paperwork, including the sales receipt, title, and any included accessories, must be returned.
Refund Process
- Initiation: To initiate a refund, please contact our Customer Service department at [Customer Service Phone Number] or [Customer Service Email].
- Appointment: A return appointment will be scheduled for the vehicle inspection.
- Processing Time: Refunds will be processed within 10 business days of the return appointment and vehicle inspection.
- Method of Refund: Refunds will be issued in the same method as the original payment. For cash payments, refunds will be issued by check.
Non-Refundable Items
- Registration Fees: Any fees associated with vehicle registration are non-refundable.
- Extended Warranties and Service Contracts: These items are non-refundable once the vehicle has been delivered.
Conditions Not Covered
- Customization: Vehicles that have been customized or altered from their original condition are not eligible for a refund.
- Accidents or Damage: Vehicles that have been involved in an accident or have sustained damage after delivery are not eligible for a refund.